Card *****

This happened last month on the 25th. My card was retained by the ATM i when into the branch to stop my card but the lady that was assisting just own time to stop the card and actually gave the person that was using my card enough time to swipe. My daily limit was exceeded and up until today i still haven't received my money back they offered to give me a quarter of my money back of which i am still waiting to get back, isn't the bank suppose to me all my money back cause clearly if they had view the cameras at the branch they will see that i was at the branch while the transactions were made.