MT
Matshidiso T

1 reviews | Active since May 2015

27 May 2015, 17:35

CARD *****

I'M EXTREMELY UNHAPPY WITH HOW ABSA HANDLED A CARD ***** CASE THAT I LOGGED WITH THEM. MY BANK ACCOUNT WAS CLEANED OUT WITH 2 PURCHASES MADE OVERSEAS WHILE I WAS IN SOUTH AFRICA AT THAT TIME, WHICH I TRIED TO REPORT THE MATTER AS SOON AS I DISCOVERED ON THE 09TH WHICH COULD ONLY BE DONE VIA GOING INTO A BRANCH AND CANT BE DONE VIA THEIR CALL CENTRE SERVICES. <br> IT TOOK THEM 3 WEEKS TO GIVE ME FEEDBACK TO SAY MY MONEY WILL NOT BE REFUNDED BASED ON ONLY WHAT THEIR STAFF MEMBER HAD TO SAY, WHAT I HAD TO SAY ON THE MATTER WAS NOT IMPORTANT AND CLEARLY IRRELEVANT TO THEM BECAUSE THEY HAD ALREADY MADE A DECISION. <br> . <br> <br> THE R4 881.66 THAT I LOST MIGHT NOT BE A LOT TO THEM BUT ITS A HEAL OF A LOT OF MONEY TO ME. IM BESIDES MYSELF WITH THE KIND OF TREATMENT I RECEIVED AND HOW THIS WHOLE MATTER WAS HANDLED.

0
Replies (1)
Absa
Absa's reply28 May 2015, 11:17
Official
Hello mtsoeli,

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards


Daphne Le Grange

Group Customer Care

Absa Bank Ltd

Best regards,