Card delivery delay....

I requested new business and cheque cards. 2 and a half weeks later no word from branch (absa advertises 3-5 working day turnaround time), when i call card division i am told my cards have been delivered.. i go to the branch and there are no cards, wait for 40min watching consultant make phone calls, only to be told they dont know what happened but cards arent there and they have to submit a new request for cards. No apologies for the einconvinience, what so ever. oooh 3 months earlier i had to call card division for a follow up on a credit card delivery, only to find out the card had been sitting at the branch for 2 weeks without notification from the branch to collect. And you wonder why people are moving banks....