1 reviews | Active since Aug 2016
Card Delivered, but no limit allocated, online banking setup, but card is useless
Sooooo, I recently app**** for a virgin money credit card. Application came back approved, documents sent in, everything approved, Call virgin money all is in order, card will be delivered to me. CCD couriers call, card is delivered, excellent service, BUT wait for IT, I follow instructions on the card, get my pin, I'm all good to go as per instructions on the letter that I received with my card, I go to get somethings from the shops, like R7000.00. stand in the que, and take my card out to pay, guess WHAT, it declines, cant be, so i try again, and again. still declining. Leave my goods behind, besides the look on all peoples faces, as I cant pay my bill. Get back, register for on line banking, all is in order, i can see my card and my limits, BUT there is no funds available,,, WHAT - Call Virgin money, Call centre agent cant assist, so his going to escalate, comes back to me and says "SORRY U APP**** FOR ABSA CREDIT CARD ALSO, SO WE CANT ASSIST YOU, TRY AGAIN IN A MONTH" Are u kidding me, you couriered the card me, let me know all is approved, delivered my card to me, So what am I supposed to do with a blank credit card that has no limits, hahahahahah Virgin money is a joke, they making do much money, they deliver cards to people for fun... send emails with approvals, and get there call centre agents to call you over 10 times a day to do verifications, and then they deliver your blank card, set it up on the system, give you access to register as an online banking customer, then come back and say SORRYYYYYYYYYYY, this was all a big stuff up, we cant help, come back again in a month, so we can mess you around again for 4 weeks, and deliver you a useless plastic card, make you shop and then not have a credit limit, so you can look like a fool, cause they cant do their jobs properly. VIRGIN MONEY WHAT A SERIOUS WASTE OF TIME, THIS COMPANY IS JOKE. worst most pathetic service i have ever seen in my life. I don't suggest this credit card to any body?
Hi there
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The Virgin Money Team
Hi there
Our sincere apologies for the delay in response.
We had technical difficulties and could not respond.
Should the matter not be attended to yet, please let us know on ***
Regards
The Virgin Money Team
Hi there
Our sincere apologies for the delay in response.
We had technical difficulties and could not respond.
Should the matter not be attended to yet, please let us know on ***
Regards
The Virgin Money Team
Hi there
Our sincere apologies for the delay in response.
We had technical difficulties and could not respond.
Should the matter not be attended to yet, please let us know on ***
Regards
The Virgin Money Team
