Card delivered at wrong branch TWICE

My credit card was cloned and almost R5000 was taken from my card. I called the call centre and went to the branch without much luck. My money was finally returned but my replacement card has been sent to posmansburg twice. After calling twice and asking for my card to be sent to Hatfield it still hasn't helped. I can't buy groceries or fill up my car. Its been almost 3 weeks without my card!