Card collection - over 3 hours in the bank and still no card

Item: Absa
Rating: 1
Author: Riaan v.d.Westhuizen

I went in on Saturday morning to collect my business card from Absa N1 City. The only reason I opened this account is because I was requested by many of my clients to open an Absa account. This past Saturday was the last I could really pick it up. I got to the bank at 9am. Stood in a que for about an hour outside. I left the bank at 12pm still not being helped. Why do card collections have to take 3 or more hours???

Either you going to have to deliver this card to me now or you must just close the account because if this is the service I get at the first time of asking, it is not really a bank I want to deal with.

I also initially requested the card to go to the Century City Branch as it is closer for me hence I took so long to get to N1 city.

Really disappointed by the first time service from Absa

Not even pensioners were assisted and even sat waiting for longer than 3 hours. So sad to see the slow rate at which Absa operates.

Helpful (0)

Replies (2)

Riaan v.d.Westhuizen's updateReviewer Update

03 Apr 2023, 23:48

Good day

I would just like to let you know I still don’t have my card. Every time I leave a message for the branch manager to call me back they never do….

Since Ray (Branch manager) called me I have been trying to speak to her but she stays busy and either does not get messages or doesn’t call back. I tried going in this past Saturday and waited 30 minutes – Within that 30 minutes only one number was called out – I refuse to wait so long again

I tried going in again today (Monday 3 April) and again waited 30 minutes and only one number is being called out.

I cannot understand why this branch is so slow…..

For starters, I requested the card to go to the century City branch – I don’t know why it ended up at N1 city

Secondly – I cannot be running after a card collection and having to wait so long – all other banks Ive been to call at least 4-6 numbers out every 30 minutes

Thirdly, the attitude from the staff at Absa N1 City is dismal… Not just with me but everyone else

So here is my proposal – Either you get this card delivered to me (for all the inconvenience) or you just simply cancel the whole transaction – If this is the service I get for a simple card collection, I don’t want to know what it’s going to be like if I have a problem with my account

Maybe laying a complaint will get the manager to call me back because I seem to think Ray is not getting the messages.

Kind regards

Riaan v.d.Westhuizen's update03 Apr 2023, 23:48

Reviewer Update