Card blocked for no reason
I entered my pin number CORRECTLY at the till point, but my card was blocked. I can't get it unblocked on the app or online! ***** dept send me messages but when I call them, no answer. So if my card was really ****** what was I to do? Hope and pray they dont use all my money? Im really fed up with this bank. What must I do to get my card unblocked???? Pity I cant swear here!
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Replies (3)
Absa's replyOfficial
04 May 2020, 14:26Dear Mark Janse van Rensburg Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care
Absa's reply04 May 2020, 14:26
Official
Dear Mark Janse van Rensburg Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care
's updateReviewer Update
17 May 2020, 12:20I did phone the number provided in the email *** and chose option 5. Option 5 is for eStamp Verification or Debi-Check Enquiry. The operator told me the only way is to go to a branch as they do not have that function where they work. Your branches are extremely busy and queueing time is very long. I cant get off from work to do this. And I know for a fact that my pin number was correct, I even checked it afterwards on my internet banking. This is very annoying. I mist transfee funds to my other account just to do something and Absa is just making money out of this!
's update17 May 2020, 12:20
Reviewer Update
I did phone the number provided in the email *** and chose option 5. Option 5 is for eStamp Verification or Debi-Check Enquiry. The operator told me the only way is to go to a branch as they do not have that function where they work. Your branches are extremely busy and queueing time is very long. I cant get off from work to do this. And I know for a fact that my pin number was correct, I even checked it afterwards on my internet banking. This is very annoying. I mist transfee funds to my other account just to do something and Absa is just making money out of this!
Absa's replyOfficial
18 May 2020, 08:34Dear Mark Janse van Rensburg Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology .
Please refer to the email send to your personal email address and provide our office with the information to ensure effective investigation and feedback.
Kind regards,Rezona Louw Group Customer Care
Please refer to the email send to your personal email address and provide our office with the information to ensure effective investigation and feedback.
Kind regards,Rezona Louw Group Customer Care
Absa's reply18 May 2020, 08:34
Official
Dear Mark Janse van Rensburg Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology .
Please refer to the email send to your personal email address and provide our office with the information to ensure effective investigation and feedback.
Kind regards,Rezona Louw Group Customer Care
Please refer to the email send to your personal email address and provide our office with the information to ensure effective investigation and feedback.
Kind regards,Rezona Louw Group Customer Care