Card Application Service Pathetic

Card Application service pathetic!

I was called on 17 Feb for a credit card, application done telephonically & asked to go into branch with required doc's. Went on the 20th Feb only to be told the application was cancelled. The Branch then assisted with the application and I was informed it will take 3-5 days. It os now 3rd March still nothing. I keep calling in to the Help Desk and being told they still busy with it. On 28th Feb told certain docs outsanding which I then emailed as requested. On 2nd March told the doc's not received however confirmation received from Absa. Then I am told the "subject" line info is not correct. So you can't take the ID to pick up the application and align the email to that application, really now???? I wonder if I should continue & wait or just cancel everything & go somewhere else? The agent I spoke to on 2nd is trying to assist me, hope he can.