Card application not processed after over a month

I completed a credit card application over a month ago and it has still not been complete. I was told to send through certified documents countless times of which i did. I am still waiting for the FICA department to forward me the acceptance form for me to sign and complete, but still have not received it. I have made countless calls to your call centre for 3 weeks where i spoke to countless agents who even went up to the FICA department requesting that they email the application form, and I am still waiting. The status of my application is currently escalated, but even that was not reason enough for them to treat it with urgency. All I want is to receive, sign and send back the acceptance form, what will it take for that to happen?? I hope to receive an urgent response after waiting all this time. This is really pathetic service!!!