SK
Sivuyile K
1 reviews | Active since Jun 2018
26 Nov 2020, 11:03
Car sold and no Absa consultant called to make arrangements on shortfall
I really don't recommend people to use Absa for their Vehicle Finance. People don't care about customer service the only thing they want is money. Now I'm sure after Barclays left them they are struggling to make profits and they just trying by all means to get it anyhow. No good customer service at all they just want to make profits at all times. Shame on you Absa Afrika
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Replies (2)
Absa's replyOfficial
26 Nov 2020, 14:30Dear Sivuyile
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply26 Nov 2020, 14:30
Official
Dear Sivuyile
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
SK
Sivuyile K's updateReviewer Update
30 Nov 2020, 14:10My car has been sold and I'm not sure if there's a shortfall or not and as advised by you guys
was supposed to call me and advise but that hasn't happened instead I've been sent pillar to pillar by your consultants. The only thing that happened was my normal debit order of which I fail to understand why it even went through if a certain lumpsum has been paid, why couldn't it wait this has been resolved. This is really insane to be honest, some of your consultants are even rude or don't have telephone etiquette
was supposed to call me and advise but that hasn't happened instead I've been sent pillar to pillar by your consultants. The only thing that happened was my normal debit order of which I fail to understand why it even went through if a certain lumpsum has been paid, why couldn't it wait this has been resolved. This is really insane to be honest, some of your consultants are even rude or don't have telephone etiquette
SK
Sivuyile K's update30 Nov 2020, 14:10
Reviewer Update
My car has been sold and I'm not sure if there's a shortfall or not and as advised by you guys
was supposed to call me and advise but that hasn't happened instead I've been sent pillar to pillar by your consultants. The only thing that happened was my normal debit order of which I fail to understand why it even went through if a certain lumpsum has been paid, why couldn't it wait this has been resolved. This is really insane to be honest, some of your consultants are even rude or don't have telephone etiquette
was supposed to call me and advise but that hasn't happened instead I've been sent pillar to pillar by your consultants. The only thing that happened was my normal debit order of which I fail to understand why it even went through if a certain lumpsum has been paid, why couldn't it wait this has been resolved. This is really insane to be honest, some of your consultants are even rude or don't have telephone etiquette