Car payment complete, NO response to get papers

I recently sold my vehicle to buy a new car. The funds received from the sold vehicle was paid to Absa via the dealership. The dealership sent all the documents showing a payment was made to Absa and that everything is on order. Yet I dried calling and emailing Absa with NO response.

Absa Still has our license documents and there is absolutely no indication from their side what the progress is. I have sent emails twice and received case numbers. First email was sent 18 June and second email 22 June 2020. Case number for first email is Case is C-***8, second email is Case is C-***7.

I never thought I would have to write a bad review for Absa, but after this new purchase I was disappointed by them. They didn't even want to give me a loan as they only provide loans for 72 months. And as I wanted to pay off sooner they denied a loan. This according to the dealership.

Absa, please sort out my paperwork so I can get my license papers that are now legally mine. You have your money, and start communicating with clients.