LA
Lezel A
1 reviews | Active since Sept 2015
12 Jun 2020, 20:10
Car papers not being sent.
Since last year October/November we have been contacting Absa Car Finance department for my cars papers that we have paid up a long time ago. We followed up again and we were told that the papers went to the wrong branch. I January this year we went inside the bank and requested the papers again. Until this day, nobody has contacted us or answered the phone when we tried contacting them.
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Absa's replyOfficial
15 Jun 2020, 08:38Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply15 Jun 2020, 08:38
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,