Car insurance goes wrong

On 9 October 2015 a month ago today, I made a car applications with ABSA my application was approved on the 13th. The car financial assistant Alfred from ABSA finance in Bloemfontein called me to go through the contract. Soon thereafter I started getting calls from the dealership saying I should apply with them for car finance and that my application was declined and I didn't agree to this but they took my information and app****. Alfred also called and said I should apply with the dealership of which I only wanted to deal with my own bank. I went to my nearest branch and spent the whole day waiting for answer because they said my application was now declined because of the amendment made by Alfread, thereafter the branch manger was trying to get hold of Alfred whom for days was out of reach in the name of being too busy. Then I contacted his boss I couldn't get hold of the boss so I spoke to the second person charge who then said there has been a duplicate in the system and it will take a month to fix it. If my ID number is my primary key how can the database allow a duplicate. And since it's an error on their side why not contact a database analyst to rectify this error. The