1 reviews | Active since Aug 2016
car insurance claim ****
<p>I had car insurance with absa to make a long story short. I had a Golf r 7 insured with absa for aprox 6 months then bought a second car polo 1.2 and added it to my insurance. On the 5th of september i had a accident with polo and drove in a *** in the middle of road (DARK AND RAINY WEATHER). AN ACT OF NATURE. From there on i was ask all these question and been treaded like *******.They cancelled my Golf R 7 premuim also just like that and said they will reemburst me for all those installments, still i have not recieved any. I have reported the case to Onbuds man. They asked for all these proof from previous insurance companies and all reflects that i had a good account and absa have received them. Everything was done which they required. Its 2017 now still the claim has not been settled.</p> <p>I have moved my insurance to budget insurance and ABSA u can ask them if i have made claims there is none. </p> <p>NOT ALL OF US IS ********* OK.</p> <p>BAD SERVICE AT ITS BEST. </p> <p>I still have a Absa account there dont know how long it will stay there.</p> <p>onbudsman reff nr BB FAIS-05745-15/16 MP 3</p>
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Accident date was 5 september 2015 and its 2017 now.
Accident date was 5 september 2015 and its 2017 now.
I had car insurance with absa to make a long story short. I had a Golf r 7 insured with absa for aprox 6 months then bought a second car polo 1.2 and added it to my insurance. On the 5th of september 2015 i had a accident with polo and drove in a *** in the middle of road (DARK AND RAINY WEATHER). AN ACT OF NATURE. From there on i was ask all these question and been treaded like *******.They cancelled my Golf R 7 premuim also just like that and said they will reemburst me for all those installments, still i have not recieved any. I have reported the case to Onbuds man. They asked for all these proof from previous insurance companies and all reflects that i had a good account and absa have received them. Everything was done which they required. Its 2017 now still the claim has not been settled.
I have moved my insurance to budget insurance and ABSA u can ask them if i have made claims there is none.
NOT ALL OF US IS ********* OK.
BAD SERVICE AT ITS BEST.
I still have a Absa account there dont know how long it will stay there.
onbudsman reff nr BB FAIS-05745-15/16 MP 3
I had car insurance with absa to make a long story short. I had a Golf r 7 insured with absa for aprox 6 months then bought a second car polo 1.2 and added it to my insurance. On the 5th of september 2015 i had a accident with polo and drove in a *** in the middle of road (DARK AND RAINY WEATHER). AN ACT OF NATURE. From there on i was ask all these question and been treaded like *******.They cancelled my Golf R 7 premuim also just like that and said they will reemburst me for all those installments, still i have not recieved any. I have reported the case to Onbuds man. They asked for all these proof from previous insurance companies and all reflects that i had a good account and absa have received them. Everything was done which they required. Its 2017 now still the claim has not been settled.
I have moved my insurance to budget insurance and ABSA u can ask them if i have made claims there is none.
NOT ALL OF US IS ********* OK.
BAD SERVICE AT ITS BEST.
I still have a Absa account there dont know how long it will stay there.
onbudsman reff nr BB FAIS-05745-15/16 MP 3
I want absa to resolve this isue by settling this account with wesbank. No other solutions will be accepted. Today i have notified the CEO of absa about this poor service. I trust that the claim will be finalized.
I want absa to resolve this isue by settling this account with wesbank. No other solutions will be accepted. Today i have notified the CEO of absa about this poor service. I trust that the claim will be finalized.
THIS IS ABSA SOLUTION IN ASSISTING TO THIS CASE WOW!!!!!
On 6 Jan 2017, at 4:55 pm, Sithole, Buhle: Absa <> wrote:
Good day,
I hereby acknowledge receipt of your complaint underneath.
My name is Buhle from the client service department.
Let me first start by thanking you for bringing this matter into our attention and also apologize for any inconvenience suffered.
According to our records the matter in question is before the FAIS Ombudsman, once a matter is before the FAIS Ombudsman we the insurer reserve all communication with the insured and await for further instruction from the Ombudsman.
Kindly note that any query relating to this matter should be referred to the Office of the FAIS Ombudsman.
From my side I will processed to close the Hello Peter complaint underneath.
THIS IS ABSA SOLUTION IN ASSISTING TO THIS CASE WOW!!!!!
On 6 Jan 2017, at 4:55 pm, Sithole, Buhle: Absa <> wrote:
Good day,
I hereby acknowledge receipt of your complaint underneath.
My name is Buhle from the client service department.
Let me first start by thanking you for bringing this matter into our attention and also apologize for any inconvenience suffered.
According to our records the matter in question is before the FAIS Ombudsman, once a matter is before the FAIS Ombudsman we the insurer reserve all communication with the insured and await for further instruction from the Ombudsman.
Kindly note that any query relating to this matter should be referred to the Office of the FAIS Ombudsman.
From my side I will processed to close the Hello Peter complaint underneath.