Car insurance claim

After my car accident, ABSA took a month to approve my claim while I was left without a mirror and couldn’t get around. I resorted to buying a mirror and installing it at home. They sent me to an awful panel beater which had to redo the job after telling me my car was ready and it still had a dent and had an orange peel paint job. My car was at the panel beater for a month. For a dent the size of my fist and a new door handle. Then I was advised by an ABSA employee to submit the parts claim for the mirror to ABSA to reimburse, which I did on the 5th of September. I’m still waiting on a consultant to be in touch and am still waiting to be reimbursed. Their service is practically nonexistent. This has been the longest insurance claim process I’ve ever endured, since July.