Car insurance Claim

We all know how it when everyone meets an opportunity to make money , they over promise and under deliver at a time of need

Here is my story one morning I was driving to work on my way there there was a rock/stone placed in the middle of the road unfortunately that rock ended up under my vehicle. I IMMEDIATELY stopped and switched off the the results where an oil leak from a cracked oil stamp I contacted my car insurance ABSA i-direct for assistance vehicle was towed to their specific repair centre. After a few phone calls of trying to establish what the progress of repair is (mind you ... you have to call.... they running a non feedback campaign) I was initially informed my car would be up and running by the 22 of June 2018 on the day the vehicle is supposed to be collected I am then being informed the car has been declared a WRITE mind you nobody from ABSA i-direct called me prior to inform me of such cricitcial news my question is what would have have happened of I never contacted them when would I have been informed? Since they are unable to contact me as their client for a service which I am paying for monthly I am now informed "sorry man, after a sump replacement the vehicle wouldn't start therefore your car is a write off subsequent to that I receive a call from the panelbeaters once again ABSA I direct is no longer communicating with me I'm been informed that my vehicle has been towed to SMD meaning the insurance ABSA I direct is planning to auction off my car without my approval and consent worse they continue to debit money from my account even after this whole incident. I'm highly disturbed and disappointed at the service I have received I feel I have been ****** and ****med as I did not receive the service I was paying for and worse I don't have transport for the last 3 months while ABSA i-direct is happy to send my car to SMD and action it off WITHOUT even communicating with me I receive calls from 3rd parties and not from them directly I demand intervation and proper feedback and communication from ABSA - idirect representative regarding my claim as to date I still have no feedback and I'm inconvenienced as I have no transport to get around while the insurance is in possession of my car