CAR INSURANCE

On the 2nd of Novemver 2015 absa debited R3246.39 instead of R2558.52 for my car which i signed for , when i called *** refered me *** i was refered to *** refered to *** the consultant by the name of Lesia told me that they tried to contact me in august to forward proof of insurance according to them they sent me a letter via post i never received any calls from absa proof of insurance was sent to them 2013/04 before the car was release ,they decided to add it since i was not available on the number provided on the contract without my approval , the contract that i signed there's no clause that says i need to send proof of insurance every year. Gabriel (the supervisor) was not available instead they told me that the system is offline must forward proof to [Email Removed]