Car Hire Complaint

Good day

My Name is Tshedza Makungo and i have a policy with Absa Activate ,

I had a claim on Friday and I asked to he dropped home after the car was towed however I got the run around saying that I don't have that on my cover of which later on I was called and told yes I do have.

Now I called for the car hire am told that I can only get the car hire once I pay my premiums as my cover is in accrude,it does not stipulate such in the policy schedule copy I have ,am told that's how it work?

I need the car hire as I have to go to work.

Kind regards

Tshedza Makungo