1 reviews | Active since Jun 2012
Car Finance through ABSA
Hallo Peter
I bought a vehicle from Ford and was financed through ABSA bank in 2015.
I was retrenched in 2017 and didn't even know that I could ask if they could review as I couldn't afford the payments. I had borrowed from all my family members to help me. I am a single female that does not have a second income.
I found out recently after working for another company as a contract worker, but my contract expired,that I could apply for 6 months that the amount will be reduced but certain documents had to be sent. The documents were sent but unfortunately I was given an email address and found out it was incorrect. this email was sent in June. I then had to call numbers that was given to me and battled a while until i eventually got through to someone and she said she will sent me an email for the correct documents. I have been unemployed now since March 2019 and have been told i can email or deliver the documents to ABSA, but the BIG question is, (Where do get the money, firstly get money for petrol or money to buy data) HALLO i ask with tears in my eyes.
I am so disgusted as I have been with ABSA for many many years and this is the treatment i received.
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
