Car Finance Account Issues

I received an email and message last night from ABSA stating that my monthly instalment was not received. Can ABSA please clarify what is happening in the car finance department? First, there were payments made to dealers for warranties, then the interest rate was not lowered immediately as expected, and now I’m receiving letters claiming that my instalment hasn't been paid.

Does the office at ABSA even know what’s happening in the accounts department? Since I started with this finance, it’s been nothing but confusion and issues. MFC was much better, and I never had any of these problems.

I would appreciate clarif ication on what is going on and how this will be resolved. IF THIS IS GOING TO BE ON MY RECORD THERE WILL BE TROUBLE!