MV
Mongezi V

1 reviews | Active since Apr 2019

18 Jun 2019, 10:19

Car finance

Good day . My Name is Mongezi Voco I recently bought a car through a dealer called Q cars but I am financed by Absa. I purchased a Car on the first of March 2019 and on the 21 of March I was involved in a car accident. I claimed to my insurance and the claim was declined because they say they found some irregularities of the mileage. How ? When I joined the insurance they asked I take the picture of my mileage and I did that .in the process of claiming I was asked to produce a contract from the dealer and I did as asked,the contract stated a wrong mileage which was more than the one on the vehicle during the purchase time . To me that’s ********** ,how can they record a wrong mileage on the contract ? Whose fault is that ? My fault no . Can Absa please intervene because I can’t continue paying for a car that I don’t have because of the mistake that was done by the dealership. My contact number is ********** ..

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Replies (1)
Absa
Absa's reply18 Jun 2019, 16:57
Official
 Hi Mongezi, I am Nthabiseng and I will be facilitating your case. Please use the following reference number  C-***5.This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details. 

Best regards,