CAR ACCIDENT CUSTOMER TREATMENT

IT IS REALLY SAD AND PATHETIC THAT WHEN ITS TIME FOR A CLIENT JOINING YOUR COMPANY YOU ARE SO HELPFUL AND KIND, WHEN ITS TIME FOR PAYMENT ITS ALL SMILES BUT WHEN ITS TIME FOR A DISTRESS YOU FRASTRATES THE CLIENT. WOW! A CLIENT HAD A CAR ACCIDENT ON THE 8TH AND SHE REPORT THE INCIDENT IMMEDIATELY. YOU ONLY RESPONDED VIA E-MIAL ON THE 11TH TO ASK FOR SERVICE & TYRE RECEIPTS. WHO KEEP THE TYRE RECIEPTS? WHAT CLAUSE IN YOUR CONTRACT THAT DEMANDS 'TYRE RECIEPTS'? THE OTHER THINGS YOU DONT TAKE TIME TO READ YOUR E-MAILS. I'M GOING TO ASK YOU AGAIN, HOW LONG DOES IT TAKE FOR YOUR ASSESSOR TO DO HIS JOB? ITS THE 14TH AND THE CLIENT IS STILL WAITING FOR THE ASSESSOR. IS THIS SOME KIND OF JOKE? ITS GOING TO TAKE YOU ANOTHER 5 DECADES TO COMPETE WITH COMPANIES LIKE OUTSURANCE. CONCENTRATE ON BANKING SERVICES AND FORGET ABOUT HOME AND CAR INSURANCE. YOU SUCH A DISAPPOINTMENT. BIG FLOP