Capitilsation Of Addtional Vehicle Finace Payments

<p>So after buying my vehicle a year and a bit ago with ABSA Vehicle Finance I was told if I want to pay additional amounts into the account all I would need to do is to make the payment and then call the vehicle finance guys and they would capitalise it and reduce my remaining term.....sounds simple hey! After struggling 3 times last week to just to get through I eventually did, then began a very painful on and off hold experience of 47 minutes, being told things like the system is slow please bear with us, the consultant was very polite and I was understanding of the slow system but how in this day and age is a slow system even an acceptable reason anymore. Then to top it all off at the end of the 47mins I was told that they haven’t been able to capitalise the amount due to the slow system but they would do it right away and email me that it was done. That was last week, now I still haven’t received an email and the amount still has not been capitalised. Please can someone call me to resolve this as this kind of service from a bank like ABSA is truly unacceptable?</p>