CANT WITHDRAW FUNDS

I am so ANGRY at ABSA,I opened a new banking account on Monday and all my documents was correct as per the consultant assisting me.A deposit was made into my account and that is where all my trouble started.I couldn't withdraw the funds as my FICA details was apparently none-complainant.When back to the branch and redid everything and was promised it would be sorted out on Thursday around 12h30. After laying a complaint with reference number provided from ABSA, I was told that they don't have a time frame as to when I will I be able to withdraw the funds.One of the leading banks with a IT department or a FICA dept that should be brilliant in troubleshooting cant assist me.Its is now 4 days and I cant access the funds.ABSA is one the Leading banks,part of BARCLAYS and am disappointed with their services.I will NOT advised anybody to use their institute.No one is willing to help me or to provide a interim solution I was told that the Southgate branch manager is aware of my issue as per the consultant.I am so ANGRY and NOW regret that I ever when to ABSA,THEY don't care for the new customers. I NEED that money,to a single mother that little is like a million. ABSA are you listening