Cant withdraw CASH from my savings account

Seriously ABSA... i have not been able to draw cash off my savings account card since just before Christmas 2018.

Phoned ABSA on numerous occasions to ask what is happening with my account, get told that all is fine. Nothing changed or wrong with my account. The one lady even suggested i do cash sends to myself. Why the hell should i do this and incur additional charges????

Get an sms on 01/01/2019 to say that YOU ABSA have changed my bank account to an upgraded account (without asking me or letting me know sooner) and now despite the sms telling me the account details or card DON'T change, i get told by your help line to go into the bank to sort this out since everything appears fine on my account, so there must be a card problem. Strange how my card works for in store purchases though.

I JUST CANT DRAW CASH!!!!

I have only had this account for a few months now and i am so ready to close it. it has been more trouble than it is worth !

I do not see why I must take time off work to sort out something like this. Absolutely ridiculous.