Can't wait to stop dealing with Absa!

Account Number ***1- As a new customer to Absa by way of Ford Credit Finance- I would never have become an Absa client by choice and now I know why. On the 03rd August I spoke to Nompumelelo Tom- Credit Life Specialist to sign up for Credit Life Plan policy. I was quoted R199.11 for Plan B policy. Yet today I just received a statement showing that I will be debited a premium of R225.09 by Absa Life for this policy on the 26th September. I have been put from pillar to post by your call centre, also been hung up on after holding for 12 minutes. I called back again and then spoke to Kagiso who then confirmed a different premium amount of R175? Can someone please come back to me with clarity on this matter, it's been more than 48hrs after completing a complaint form on your website! You say: We typically respond within 48 hours - no you don't!