Can't varify Employment Details

I app**** for an ABSA personal loan online. After a rather painless process the call center took over. Having Banked with ABSA for nearly 8 yrs now having a PVT Cheque account, homeloan and car finance with ABSA they are still struggling to confirm my employment details.

I am seriously, when i phoned the call center i was not allowed to provide alternative number - as our office is currently running on skeleton staff.

So frustrated.