DB
Dennis B
1 reviews | Active since Apr 2016
10 Nov 2021, 14:07
Cant use my own funds
ABSA is really starting to frustrate me. This is the second time I am unable to tracact on my app and even web based. I payed money over to my credit card, which needed to go to my cheque acc. There is more in, than what I paid over, but now I can't transfer it back or even make a urgent payment from credit card, as it states over the limit. This is very frustrating to the point I am considering closing my accounts after 40 years.
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Absa's replyOfficial
10 Nov 2021, 15:56Dear Dennis Byrne Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number for your complaint is C-***1. Kind regards,Rezona Louw Group Customer Care
Absa's reply10 Nov 2021, 15:56
Official
Dear Dennis Byrne Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number for your complaint is C-***1. Kind regards,Rezona Louw Group Customer Care