Cant update will

For the past 3 weeks I have tried to get a copy of my will from Absa, I have been to the branch in Longbeach Mall 3 times and have had no response, I need to update my will but everytime I go to the branch I am assured it will be sorted but nothing happens, on the 3rd visit I was told that a 3rd e mail would be sent and I would be called s short while later, I was never called. This is ridiculous, Absa is more than happy to take the annual fee as they have been doing for 9 years but now when it has to be updated they couldn't be bothered, according to them 3 emails were sent to Calvin Brown but he hasn't bothered to respond.