KP
Kameel P
1 reviews | Active since Oct 2019
27 Jan 2020, 05:37
CANT REVERSE A MISTAKEN EFT PAYMENT
I did a transfer on the 27 January 2020 from my Absa to another account; I immediately realized that I mistakenly paid the wrong person, so i called Absa Internet banking to inform them to reverse seeing that i dont have option to reverse it myself. The lady that I spoke to informed me i HAVE to send an email that will be attended to in 3 weeks, what kind of nonsense is that. Who in their right mind will keep the money they mistakenly received for that long? What kind of service is this; i want my money; Absa is such a nonsense at times, Service almost NON EXISTENT Regards Kameel Pitham *** / ***
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Absa's replyOfficial
30 Jan 2020, 11:27Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's reply30 Jan 2020, 11:27
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd