CANT REVERSE A MISTAKEN EFT PAYMENT

I did a transfer on the 01 Feb 2016 from my Absa to another absa account; on the 2nd Feb i realised i have mistakenly paid the wrong person, so i called Absa Sandton to inform them to reverse seeing that i dont have opption to reverse it myself. They can me their call centre number that i had to wait for 10 min to be attended to; then the lady Thato that i spoke to, transfered mr to Internet banking and i spoke to a lady Lynette; and she tells me i HAVE to send an email that will be attended to in 3 weeks, what kind of nonsense is that. Wwho in their right mind will keep the money they mistakenly received for that long?<br> <br> What kind os service is this; i want my money; Absa is such a nonsense at times, Service almost NON EXISTENT