Cant reset my login details

<p>I've got a Virgin Money Credit card to which I lost the login details to access Internet Banking. This is not something new as I'm sure many people do forget their details. I’ve been trying to get the Virgin Money support team to assist me with resetting my details but after various emails and calls to the callcentre I’m no closer to achieving this simple task. The automated process on the website for resetting details does not work and always comes up with a “technical error has occurred”. A callcentre agent told me it hasn’t been working for 6 months and nobody knows when it getting fixed….Unacceptable for a banking system! With my last call to the callcentre I was told that they will have to manually reset my login details and I will receive a email about this. No email was received and I’m still not able to login or reset my details.</p> <p>Why is it such an impossible task to do such a simple things.</p> <p> </p>