Can't repay my loans because my account is OVERLINE
I transferred money to my credit card from my capitect account to repay absa Because i am not using absa as a bank anymore so now it says my account is overline i struggled all weekend because i need toe pay my absa loans now im late because of this please fix
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Replies (3)
Absa's replyOfficial
03 Feb 2020, 14:34Dear Chantelle
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply03 Feb 2020, 14:34
Official
Dear Chantelle
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
's updateReviewer Update
03 Feb 2020, 18:57Can someone please fix my credit card account i have bills to pay how long is this thing going to say my ACCOUNT IS OVERLINE.... So i hope you know it is ABSA's fault why i did not pay their loans in time
's update03 Feb 2020, 18:57
Reviewer Update
Can someone please fix my credit card account i have bills to pay how long is this thing going to say my ACCOUNT IS OVERLINE.... So i hope you know it is ABSA's fault why i did not pay their loans in time
Absa's replyOfficial
04 Feb 2020, 17:30Dear Chantelle
With reference to the above and more specifically your complaint addressed to the Social Media department. Please accept our sincere apology on any inconvenience caused and the delay in resolving the matter.
Please note that the matter has been fered to Absa card for investigation and will provide feedback as soon as the investigation has been finalized .
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
With reference to the above and more specifically your complaint addressed to the Social Media department. Please accept our sincere apology on any inconvenience caused and the delay in resolving the matter.
Please note that the matter has been fered to Absa card for investigation and will provide feedback as soon as the investigation has been finalized .
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply04 Feb 2020, 17:30
Official
Dear Chantelle
With reference to the above and more specifically your complaint addressed to the Social Media department. Please accept our sincere apology on any inconvenience caused and the delay in resolving the matter.
Please note that the matter has been fered to Absa card for investigation and will provide feedback as soon as the investigation has been finalized .
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
With reference to the above and more specifically your complaint addressed to the Social Media department. Please accept our sincere apology on any inconvenience caused and the delay in resolving the matter.
Please note that the matter has been fered to Absa card for investigation and will provide feedback as soon as the investigation has been finalized .
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management