CANT REACH ABSA - DO HUMANS EVEN WORK THERE??????

Why does ABSA not have a single point where someone can speak to a human because it does not pertain to any of the things that they have listed. They have some things but not everything so why not have the option to speak to an agent. Speaking to a BOT is not sufficient and going to the bank not not an option when you are in Ireland. The call back function is only if you want to invest. They frustrated me so much I moved to a new bank. The thing is I'm trying to help my mom who is traveling.