PB
Penelope B
1 reviews | Active since Sept 2019
13 Nov 2020, 21:51
Can't make payments online. 'The server at acabsa.bankserv.co.za is taking too long to respond'
I cannot make a payment online. Each time I get the the message 'The connection has timed out.' 'The server at acabsa.bankserv.co.za is taking too long to respond.' Neither my service provided (Axxesss) nor Absa can tell me why I have this problem. So I have to get my daughter to book and pay for my airline tickets for example. Please explain.
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
16 Nov 2020, 10:39Dear Penelope Brown
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .
The reference number to your complaint is C-***9
Kind regards,
Rezona Louw
Group Customer Care
Absa's reply16 Nov 2020, 10:39
Official
Dear Penelope Brown
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .
The reference number to your complaint is C-***9
Kind regards,
Rezona Louw
Group Customer Care
PB
Penelope B's updateReviewer Update
18 Nov 2020, 14:26Good day Ms Louw
You have responded to my complaint but you have not offered an explanation nor a solution to my problem. You undertook earlier to refer my problem to the digital department but I have not heard from them. I cannot continue banking with Absa if I am going to continue having problems paying online. I can make payments on my App but not on my laptop. Please come back to me asap.
You have responded to my complaint but you have not offered an explanation nor a solution to my problem. You undertook earlier to refer my problem to the digital department but I have not heard from them. I cannot continue banking with Absa if I am going to continue having problems paying online. I can make payments on my App but not on my laptop. Please come back to me asap.
PB
Penelope B's update18 Nov 2020, 14:26
Reviewer Update
Good day Ms Louw
You have responded to my complaint but you have not offered an explanation nor a solution to my problem. You undertook earlier to refer my problem to the digital department but I have not heard from them. I cannot continue banking with Absa if I am going to continue having problems paying online. I can make payments on my App but not on my laptop. Please come back to me asap.
You have responded to my complaint but you have not offered an explanation nor a solution to my problem. You undertook earlier to refer my problem to the digital department but I have not heard from them. I cannot continue banking with Absa if I am going to continue having problems paying online. I can make payments on my App but not on my laptop. Please come back to me asap.
Absa's replyOfficial
18 Nov 2020, 16:37Dear Penelope
Please accept our sincere apology on any inconvenience caused.
Please refer to our email send to your personal email address.
Please accept our sincere apology on any inconvenience caused.
Please refer to our email send to your personal email address.
Kind regards,
Rezona Louw
Group Customer Care
Absa's reply18 Nov 2020, 16:37
Official
Dear Penelope
Please accept our sincere apology on any inconvenience caused.
Please refer to our email send to your personal email address.
Please accept our sincere apology on any inconvenience caused.
Please refer to our email send to your personal email address.
Kind regards,
Rezona Louw
Group Customer Care