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Frans R

1 reviews | Active since Jul 2011

25 Jan 2022, 09:16

Can't link app

Can't link app not receiving verification sms after face recognition

0
Replies (14)
Absa
Absa's reply25 Jan 2022, 13:34
Official
 Dear Frans Roodt  Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours.  The reference number to your complaint is C-***5. Kind regards, Rezona Louw Group Customer Care 

Best regards,

FR
Frans R's update26 Jan 2022, 10:31
Reviewer Update
No resolution yet
Absa
Absa's reply26 Jan 2022, 11:58
Official
Dear Frans Roodt  Thank you for your posting.

Please refer to our email sent to your personal email address.

Kind regards, Rezona Louw Group Customer Care 

Best regards,

FR
Frans R's update26 Jan 2022, 12:07
Reviewer Update
Yes but how am i supposed to use my account if the confirmation code gets sent to the wrong number my point of view just change it to my new cellphone number which i used to open the account the *** number is used by my father Mr P.A Roodt who has a business account at ABSA Tremento trading Budget Wise
FR
Frans R's update26 Jan 2022, 12:09
Reviewer Update
If the problem persists longer that today i'll just close the account again just change the number
Absa
Absa's reply26 Jan 2022, 14:06
Official
Dear Frans Roodt  Thank you for your posting.

We will ensure that the matter is resovled.

Kind regards, Rezona Louw Group Customer Care 

Best regards,

FR
Frans R's update26 Jan 2022, 17:56
Reviewer Update
I Am still receiving verification messages on *** This Is My Fathers number Mr PA Roodt last time i checked i wasn't 70 years old i opened the bank account with *** what is the problem if i have to go into a bank i'll close this account if i struggle like this at the start then whats next ?
FR
Frans R's update26 Jan 2022, 17:57
Reviewer Update
Why is the verification messages going to a wrong number ? While i opened the account with *** i would like an explanation please
Absa
Absa's reply27 Jan 2022, 10:27
Official
 Dear Frans Roodt  Thank you for your posting.

Please refer to our email send to personal email address.

Kind regards, Rezona Louw Group Customer Care 

Best regards,

FR
Frans R's update29 Jan 2022, 11:17
Reviewer Update
I went into the ABSA branch Three Rivers Vereeniging as requested but except for the lady at the door being rude the consultant could not activate my card or change the verification number i checked my card after 20min which still WASN'T Activated i tried the Verification again the sms is still being sent to 2558 ONCE AGAIN THIS IS NOT MY NUMBER TO HOW MANY BRANCHES MUST I GO TO GET THIS FIXED EITHER FIX THE PROBLEM OR CLOSE THE NEW ACCOUNT I OPENED
FR
Frans R's update29 Jan 2022, 18:05
Reviewer Update
Please Accept my appologies i linked my device the complaint about branch service remains however
Absa
Absa's reply31 Jan 2022, 10:10
Official
Dear Frans Roodt  Thank you for your posting.

Please refer to our email send to your personal email address.

Kind regards, Rezona Louw Group Customer Care 

Best regards,

FR
Frans R's update31 Jan 2022, 13:40
Reviewer Update
Looks like i'm not done yet just bought a packet of sigarettes the card is working if i go to an ATM CARD NOT ACTIVATED I THOUGHT THIS WAS RESOLVED i TRIED 2 TELLERS
FR
Frans R's update31 Jan 2022, 13:40
Reviewer Update
THIS COMPLAINT IS NOT CLOSED