NL
Nokukhanya L

1 reviews | Active since Sept 2015

28 Sept 2015, 20:22

Cant get statements

I feel totally inconvenienced by Absa. How difficult can it be to make it easier for your customers to access their own statements?? I am trying to get my 90 days bank statement, I am told I cant do it via Internet banking for some technical reason. So I went to the ATM on two different occasions and the only options I was given was either 30 days or 60 days and when I try enter my own dates it keeps telling me their are invalid - I mean what is the point of using the atm in the first place if I still cant get a piece of paper. I called your call centre but still no one can tell me why I cant get a statement. I do not have the time to go into a branch which will take another 45minutes of my time. I just dont understand why I cant get a STATEMENT, I need to get one urgently. This level of incompetence by your systems is disheartening. Its not the first time Absa is failing me - do something - I am desperate at this point hence my numerous complaints.

0
Replies (1)
Absa
Absa's reply29 Sept 2015, 12:15
Official
Hello Miss Langa,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,