MG
Marinda G

1 reviews | Active since Feb 2018

13 Feb 2018, 14:02

Can't Complaint NO SERVICE at all from ABSA Welkom

App**** for a Petrocard for a business 2 months ago and requested Closing 2 x Savings Accounts with Personal Banker Johannes Thekiso at the Welkom branch, he NEVER responded after I called him several times. Forms have been signed at the bank but still havn't received a Petrocard and savings accounts NOT closed. Reported the issue to Deon Matosa one or other manager and still NO response or feedback. Considering moving my business account to another bank. Poorest Service Ever!!!

0
Replies (4)
Absa
Absa's reply13 Feb 2018, 16:56
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Absa
Absa's reply14 Feb 2018, 16:18
Official

Kindly advice, we have noticed that the personal account does not belong to you Marinda and that you do not have power of attorney to operate on this account.

Another thing is that we do not have the business account number.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

MG
Marinda G's update16 Feb 2018, 09:49
Reviewer Update
The Power of Attorney is one of the issues that has not been sorted, because Mr HJ Geyer signed all the forms with Johannes Thekiso for that. Do I have to give you the business account number here because I don't think that is safe. Could somebody please contact us for details: ********** . This incident is getting ridiculous now.
Absa
Absa's reply19 Feb 2018, 23:23
Official

Please reply on private so that the public does not see your details