CAN'T CLOSE CREDIT CARD ACCOUNT DURING LOCKDOWN
Why is it SO easy to get a credit card, especially during the lockdown, but when I am trying to close my credit card account this can only be down once the lockdown has been lifted? I do not owe any money on my credit card yet am obligated to pay the monthly fees for a credit card that I am trying to close!!!!!
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Replies (3)0
Replies (3)
Absa's replyOfficial
21 Apr 2020, 12:41Dear Natalie
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply21 Apr 2020, 12:41
Official
Dear Natalie
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
's updateReviewer Update
21 Apr 2020, 12:58Thank you Lebogang, I have responded to your email. Your urgent assistance in this regard will be greatly appreciated.
's update21 Apr 2020, 12:58
Reviewer Update
Thank you Lebogang, I have responded to your email. Your urgent assistance in this regard will be greatly appreciated.
Absa's replyOfficial
21 Apr 2020, 14:06Dear Natalie Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically Kind regards,
Lebogang Mashiane Group Customer Care
Lebogang Mashiane Group Customer Care
Absa's reply21 Apr 2020, 14:06
Official
Dear Natalie Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically Kind regards,
Lebogang Mashiane Group Customer Care
Lebogang Mashiane Group Customer Care