Can't answer simple query

Below is a copy of an email that yet again I can't even get a reply to within 9 days. 9 days Absa cannot give me a simple answer to a simple account query... This was a second query after they just kept referring me elsewhere and no one could give me a straight answer.

"Good day,

I have previously asked you to confirm something to me and been pushed from pillar to post: "go here, phone there, ask someone else, use the app" Just give me a damn answer please:

My ID number is ******XX I have two notice accounts: -********* -*********

Please tell me what the notice periods are on these accounts. Just an answer. No runaround.

[ I am asking because the online banking seems to imply I can set it from 7 days to far into the future. And I am sure you will happily allow me to think I have given notice but then apply penalties]

Thank you"

Just give me a flipping answer