BK
Bongumusa K

1 reviews | Active since Dec 2016

08 Dec 2016, 15:42

Cant access my account

<p>I blocked my card because I lost it & Monday 5th I made another one, the next day I went to the ATM my account was frozen/account not activated couldn’t not access my money.. </p> <p>I called absa bank, and was told I have to go to a absa branch & wen I went the next day I was told to bring proof of resident & was given a form for my parents to sign since I live with them I did as I was told today but they telling me to wait 24 hours , as there is a problem concerning Fica registration with my savings account. I had all my details, such as proof of residence, ID & signed form by my parents.. I need to access my money , I told them to give me my money & close the account I am being told to wait for 24 hours , this is crazy I need the for important things as we speak I don’t have anything absa is pathetic I am moving away please assist.</p>

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Replies (1)
Absa
Absa's reply09 Dec 2016, 09:37
Official

Dear Bongumusa

Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd