Can’t access Flexi reserve account

We made a decision to save funds through our Absa flexi bond account and we have put in very significant funds in the account and had never accesssed them.

I was supposed to travel to USA and decided to use a small portion of those funds and requested access. I have been sent from pillar to post, I was requested to do FICA and update insurance policy which I comp**** and updated more than three times for both and even had absa internal consultants help me to send the documents. I recieved confirmation twice that FICA was updated and despite sending insurance policies, it is still pending and just receive confirm that they recieved the emails.

This is very frustrating considering it’s almost a month now since I requested the funds. I’m already in the USA and I’m stuck due to lack of funds yet I have savings that I was putting aside.

Saving in Absa bond account was a very bad decision for us.