Cannot set up recurring payments-Internet Banking

Hi,<br> <br> I logged a call with the help desk about this issue on numerous times. I cannot set up a recurring payment to an existing beneficiary although I can make payments to them. I have email from July last year as well as a new thread which started on Feb 11. The Email is titled \error message during recurring payment [EC: a666e136]". The last response is: \""Please be advised that our system engineers advised that you do the payment instruction on the Internet Banking website"