Cannot resolve a simple query

> I called your call centre to request for my internet banking to be downgraded as I do not have my smartphone anymore. I was told to go into a branch to sort out. > I went into ABSA Rosebank yesterday and spoke to Tebogo. He called the call centre and spoke to Kgomotso. He was told to send an email with this request and it would be done by end of business day yesterday. I requested to be copied on this mail. I was not copied and the request was not done. I am frustrated as I had to spend 45 minutes in the branch. I cannot do my banking and it is causing my payments to be delayed. I then sent a complaint through to customer care. It is now 48 hours and nobody has contacted me after promising to do so. Your digital channel sends me an email to call the call centre again. It is now 4 days later and my query is still not resolved!!