BP
Berno P
1 reviews | Active since May 2014
04 Nov 2024, 14:18
Cannot reach the correct person
I need a letter from Absa confirming that they no longer need a cession on my student loan so that I can release funds from life cover I took out as cover for my loan way back. I waited more than 40 minutes on a call to get through to someone but with no luck. I took a screenshot of the time... I wish someone from absa could call me to assist me. Big please.
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
04 Nov 2024, 14:48Dear Berno Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***7. Regards Russell EdwardsCustomer Value Management
Best regards,
Absa's reply04 Nov 2024, 14:48
Official
Dear Berno Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***7. Regards Russell EdwardsCustomer Value Management
Best regards,
BP
Berno P's updateReviewer Update
04 Nov 2024, 14:53Thanks Russel for the prompt reply. I will look out for your details. Regards, B
BP
Berno P's update04 Nov 2024, 14:53
Reviewer Update
Thanks Russel for the prompt reply. I will look out for your details. Regards, B
Absa's replyOfficial
04 Nov 2024, 14:59Dear Berno The team is attending to your request and we will keep you posted on the progress. Regards Russell EdwardsCustomer Value Management
Best regards,
Absa's reply04 Nov 2024, 14:59
Official
Dear Berno The team is attending to your request and we will keep you posted on the progress. Regards Russell EdwardsCustomer Value Management
Best regards,