cannot open savings account

On the 13th of September 2018 I went to absa branch at uj apk campus to open a savings account. I met this other lady working at absa who took my id copy and and the name of the account i wanted then said the system was offline and she will open it and call me as soon as the system is back online but she never did. Then i tried opening it online but it was giving me errors, so I went back to the same branch the following week on 20th of September 2018 because I heard nothing from absa, the same lady said when I was trying to open online I created 2 account which i did not see then said she will send an email to cancel 1, again took my id and name of account i want and said she will call me once it is done. Until today I've been waiting for her call. So I ask what kind of service is this from such a big bank. Please address this issue as I am disappointed with absa.