BS
Bonny S
1 reviews | Active since Jul 2013
27 Dec 2017, 16:26
cannot make payments
I wanted to use my card to make a payment and it was declined, so I called the call center and was told that it because of THWATE system and my called transferred to the security department. The say it is an ABSA issue and cannot help me. This sucks, because I cannot make payments, needless to say it is causing me a hell of an inconvenience. Also the Virgin Money Website contact is a dummy button -Shame! Sort this out immediately otherwise I will cancel my card asap!!!!!!!!!!!!!!!!!!!
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Absa's replyOfficial
28 Dec 2017, 09:34Hi There
Thank you for the posting.
We do apologise for the inconvenience caused.
A complaint was logged with reference number *** and our ***** Department will be in touch soonest to resolve the matter.
Kind regards
The Virgin Money Team
Best regards,
Absa's reply28 Dec 2017, 09:34
Official
Hi There
Thank you for the posting.
We do apologise for the inconvenience caused.
A complaint was logged with reference number *** and our ***** Department will be in touch soonest to resolve the matter.
Kind regards
The Virgin Money Team
Best regards,