NG
Nicolaas G
1 reviews | Active since May 2019
28 May 2019, 20:36
Cannot link new device banking app
Got a new iPhone XS, restored device from iPhone 7 backup. Attempted to link new device to app profile. Cannot link because "device with different emCertID". Okay fine whatever. Delink old device. Attempt to link new device. Cannot link new device for some reason. Attempt again. Device already linked, yet cannot log into the app.
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Replies (2)
Absa's replyOfficial
29 May 2019, 11:57 Dear Client,
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply29 May 2019, 11:57
Official
Dear Client,
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's replyOfficial
29 May 2019, 12:01 Good day, I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: C-***4. This confirms that an incident has been logged. My email address is *** or you can reach me on *** if you need any further details.
Best regards,
Absa's reply29 May 2019, 12:01
Official
Good day, I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: C-***4. This confirms that an incident has been logged. My email address is *** or you can reach me on *** if you need any further details.
Best regards,