AS
Andre S
1 reviews | Active since Feb 2010
06 Jan 2017, 07:51
Cannot get replacement cards
<p>My card has expired.</p> <p> </p> <p>I also have a second card linked to my account that was reported as lost. A replacement card was supposed to have been sent, but I never received it. This was almost a year ago.</p> <p> </p> <p>I tried calling ***but after holding on for 3 minutes the call was dropped.</p> <p> </p> <p>I tried emailing (since 14 Dec), but I just keep on getting the same automated responde:</p> <p>Thank you for your e-mail. Your reference number is 702541</p> <p>Your enquiry has been forwarded to a consultant who will...</p>
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Replies (2)
Absa's replyOfficial
06 Jan 2017, 08:47We are sorry about the trouble you are experiencing. Virgin Money strives to make great banking happen for our clients.
One of our resolution consultants will contact you shortly to resolve your complaint.
Regards,
The Virgin Money Team
Best regards,
Absa's reply06 Jan 2017, 08:47
Official
We are sorry about the trouble you are experiencing. Virgin Money strives to make great banking happen for our clients.
One of our resolution consultants will contact you shortly to resolve your complaint.
Regards,
The Virgin Money Team
Best regards,
AS
Andre S's updateReviewer Update
06 Jan 2017, 09:04Someone has contacted me and promised to deliver the cards. Will wait an see if they actually deliver this time. Not holding my breath.
AS
Andre S's update06 Jan 2017, 09:04
Reviewer Update
Someone has contacted me and promised to deliver the cards. Will wait an see if they actually deliver this time. Not holding my breath.