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Shane A

1 reviews | Active since Sept 2013

15 Jul 2023, 14:27

Cannot get my Pin!

I recently app**** for a new credit card with Absa, I do not have any accounts with Absa.

Everything was great but then I find out that I cannot check my card delivery on the app because I need the card details to register, so i wait for the card.

The card arrives today and I find out that I do not have the pin, the document withthe card says to phone ***in order to get the pin.

So I phone this number and follow the prompts to where I am asked to verify on the app to get my pin!

So I speak tk a consultant and find out because this is my first account I have to go into a branch to get the pin of the card in order to register for the banking app, the banks are closed now!

Absa how do you expect someone to get rhe information for a card that you send to them when every single avenue of getting the information doesn't work, why does no one tell me up front that this would be the issue, why can you not send me the pin from the start, all of this invalidates sending a card directly to a person, you may as well have told me to collect it at a branch, this is pathetic for my first interaction withthe bank!

Absa please

0
Replies (5)
SA
Shane A's update15 Jul 2023, 16:22
Reviewer Update
So I took the time of now going to a branch to get my pin and of course I cannot get the pin now either because someone at the ABSA credit card division didn't do their job to activate the card on their side and now everything is closed so the very helpful and friendly teller couldn't assist me at all.

This now means I need to wait for the card to be activated before I have to go into a branch again to get the pin.

ABSA what kind of service is this, where are the checks in place to prevent this and why is your procedure to get a pin for a new customer so impossible, as a new customer this process has been pathetic.
SA
Shane A's update17 Jul 2023, 08:14
Reviewer Update
I went to a branch thati found open yesterday again and after a while the teller was able to tell me that I cannot get my pin because someone placed a ***** hold on my card. This person is a team lead as well.

How the hell can you send me my card and ***** it up so badly?!
SA
Shane A's update17 Jul 2023, 09:26
Reviewer Update
Still no response or update from Absa, I have to phone all over the place to get this resolved myself, this is pathetic.
Absa
Absa's reply17 Jul 2023, 10:09
Official
Dear Shane Acutt, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***1. Regards

Godfrey NdouCustomer Value Management 

Best regards,

SA
Shane A's update17 Jul 2023, 11:18
Reviewer Update
Hi Godfrey,

I need an answer and this resolved today, I have already waited 2 weeks patiently for the card to find that a ***** hold was placed on the 10th of July where the card was then sent to me with no communication on this ***** hold, this is ridiculous, I had also expected the team lead to be contacting me this morning regarding the ***** hold and also nothing.

I have called the ***** department 6 times and been cut off every single time!


I cannot get this resolved over the phone and the branch what kind of service is this?

Regards